Responsible Gambling Service (RSG)

RSG Course Melbourne

Responsible Gambling Service (RSG) Course Outline

Responsible Service of Gambling (RSG)

Course cost is $50.00. Hospitality Training Australia has been approved by the Victoria Commission of Gambling and Liquor Regulation (VCGLR) to deliver the Responsible Service Gambling SITHGAM201.


Course Outline

This course deals with the skills and knowledge required to identify problem gamblers and offer assistance and advice to those customers. This course is appropriate for senior staff members.


RSG Objectives:

  • Identify and assist potential problem gamblers;
  • Provide assistance to family and friends;
  • SEP (Self Exclusion Programs) for problem gamblers.


RSG Content:

  • Definition of Gambling
  • Responsible Gaming
  • Forms of Gambling
  • What is an EGM?
  • Components of EGM’s
  • How do EGM’s work?
  • The EGM game process
  • What is an EGM Network
  • Jackpots & Progressives
  • Player Loyalty Schemes
  • Harm Minimization
  • EGM technical Standards, Responsible Gaming Requirements
  • EGM Networks Technical Specifications
  • Gambling Regulation Act 2003
  • Gambling Regulation Act 2005
  • Liquor Control Reform Act 1998
  • Distribution of EGM’s In Victoria
  • Revenue split
  • Gaming Industry code of Practice
  • Identifying when gambling becomes a problem
  • Behaviour that detracts from Safety & Comfort to customers
  • Complaints resolution process
  • Self exclusion program
  • Customer Assistance
  • Notice of conditions of a Gaming Industry Employee’s License
  • Large wins
  • Gaming laws & you
  • Summary
  • Assessment


Target Market

  • Anyone who wishes to work in the gaming industry, or venue.



  • Must be minimum 18 years of age.


Book now

To book a course you can:

  • Telephone reception on 1300 659 557;
  • Email us;
  • Visit us at Level 6, 250 Collins Street, Melbourne;
  • Book online.


Methods of Payment

Accepted methods of payment include Visa, Mastercard, American Express, Bankcard, Cheque, Cash and EFT-POS.


USI: The Commonwealth Government have recently introduced 'Unique Student Identifier' numbers. It's mandatory that all students attending this course register for a free USI prior to commencement. Registering only takes a few minutes.

Click here to learn more - Links to another website

Enrol Now

Book your spot online using the "Book Now" button below...


Good afternoon. I have had an

Good afternoon. I have had an RSG in NSW for many years and it is due to expire in June 2017. I will be starting in a club in Victoria in early July .
Do I need to do the Victorian RSG and if so does it need to be completed before I commence work?

Hi I did my RGD back in 2008

Hi I did my RGD back in 2008 with you. Do I need to sit a refresher? if so where can i do this?

Thank you



Hi Can you obtain your RSG


Can you obtain your RSG if you have been bankrupt?

I would just like some

I would just like some clarification if possible. I'm 17 at the moment and understand that you can do the RSA prior to being 18 is the situation the same with the RSG?

Is this course equivelant

Is this course equivelant to/recognized as gaming experience? Already have my RSA and RSG and am after further experience before applying for a gaming/bar position,thanks.

Hello, whereabouts on your


whereabouts on your site can I find out about the costs of your gambling license?



Hi, I m Krishna, If I do RSG

Hi, I m Krishna,
If I do RSG short term course. Can I get work in any TAB or CROWN?

Plz let me know.

Hi just wanted to know which

Hi just wanted to know which training provider do I go through to get my Tab licence. Or is this included in the RSG Courses.

Thank you

Greg Clarke

Hi I have done my cert in RSG

Hi I have done my cert in RSG and i was wondering how do i get my license i have done a online course

Hi, I did a course to get my

Hi, I did a course to get my Responsible Gambling Service back in 2010. Just wondering if they expiry after 3 years like your RSA does??


Good Afternoon, The

Good Afternoon,

The certificate itself does not expire however it is up to the employers discretion if they require updated knowledge of a recent three years

Kind Regards,

Hi, The job I am looking to


The job I am looking to apply for requires RSG and a gaming licence as well. Just wondering if I do obtain my RSG, is this different to a gaming licence? If so, how do I obtain this gaming licence?


Hi Haydon, We deliver the

Hi Haydon,

We deliver the SHORT COURSE - Responsible Gambling Service in which you will receive a Short Course Certificate upon successful completion of the course. The GAMING LICENSE is separate.

For more information in regards to obtaining a GAMING LICENSE, please contact the Victorian Commission for Gambling and Liquor Regulations on 1300 182 457.

Warm regards

Hi I never worked in gambling

I never worked in gambling industry before and now want to change my part time job.
Is it possible (easy) to get the job after I complete my RSG certificate and get my license?
I want to work in Crown.
Please reply
Thank you.

One more thing I want to ask

One more thing I want to ask is
Is this program is for permanent residents only or an international student can do it?

with the RSG how many weeks

with the RSG how many weeks is it and units

Good morning Lizzie, Our RSG

Good morning Lizzie,

Our RSG is a one day 4 hour short course.

Warm regards,

hi i was just wondering can i

hi i was just wondering can i do the online course for my rsg if i havent done it before?

Hi, Thanks for your inquiry.


Thanks for your inquiry. We do not offer any online course for RSG at the moment. For more information please contact our office on 1300 659 557 or VCGLR on 1300 182 457.

Kind regards,



Hello, I have been going

I have been going through various websites in order to find out the variations in the cost of various courses. In one of the sites, i found that they are offering a package of both RSA and RSG for $89. Is there any kind of similar offer here too?


Hi Ashish, Thank you for your

Hi Ashish,

Thank you for your inquiry.

Sorry, we don't offer a package or discount of RSA and RSG.

Warm regards,

Hi i already have RSA and RSG

Hi i already have RSA and RSG but need to learn stage 1 on hoqw to fix a poker machine ,Thanks

Hi Kathy, Thank you for your

Hi Kathy,

Thank you for your inquiry.

Just let you know that we do no provide training on poker machines.

Warm regards,

How do I obtain a NSW gaming

How do I obtain a NSW gaming licence.

just wondering how long does

just wondering how long does the course go for?

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Can you please advise me if

Can you please advise me if this course is offered either weekend or evening .


advised me please if any

advised me please if any course in the evening or weekend

thank you

Hi Jasna, Our RSG courses are

Hi Jasna,

Our RSG courses are delivered Friday mornings.

Warm regards,

I've done the RSG and

I've done the RSG and received a certificate at the end but how do I get the actual licence that I have to carry if i decide to work at a gaming revenue?

Hi, For more information


For more information please contact VCGLR on 1300 182 457 or

Warm regards,

Good Morning , my name is

Good Morning , my name is Daniel and I am a Security Guard and I would like to get a Gaming License so that I can increase my chances of get work. I was just wondering if someone could please give a call on 0419 324 917 to discuss the chances of doing a cousre please and how much it will cost me in total to get my License. Also I was wondering if there was anywhere in South Eastern Suburbs that I could do the course rather than the City just because of Car Parking is so expensive. I somebody could please call me as soon as possible that would be greatly appreciated. Thank You for your time. Kind Regards. Daniel Vitale.

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Trainer Profile

Raelene has had the joy of running every aspect of her successful 7 days a week fully licensed café that could seat 100 people, for 9yrs. Instructing staff, perfecting her cooking skills and learning...
Tracey’s role at HTA is to deliver short courses, certificate & diploma courses and onsites in both cookery & food & beverage. Tracey’s has enjoyed a hospitality career span ov...
Jonathan holds a TAE40110 Training & Assessment qualification and working with children certificate. He has over 5 years of Hospitality Management experience both in Australia and his native count...
Mirco has enjoyed a hospitality career span over three decades. European trained, he has worked in international hotels and resorts both in Europe and Australia. He has held various positions in Food...

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